Frequently Asked Questions
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
Yes, some listings offer Instant Booking, while others require host approval. You’ll see the booking type clearly labeled on each property. For instant bookings, just choose your dates and confirm!
Cash-on-arrival (when approved by the host)
Secure bank transfers to the platform admin (for confirmed deposits)
Mobile payment options where available (coming soon)
More payment methods are being added as we grow!
If you’ve added payment details during a reservation process, you can update or remove them by: Going to Your Profile > Payments
Clicking Edit or Remove
Need help? Just message our support team on WhatsApp anytime.
For Instant Booking, it’s immediate.
For other listings, it depends on how quickly the host responds — usually within a few hours (max 24). You’ll be notified by email or WhatsApp as soon as your request is approved.
You can cancel a booking by:
Going to Your Bookings
Clicking Cancel Request
Note: Each host may have their own cancellation policy. If you’ve paid a deposit, check if it’s refundable in the listing terms.
use the Contact Us form on our website
Some hosts do! If available, it will be listed as an extra service on the property page. You can also message the host directly to ask for transportation options or local tips.
Anyone who owns or manages a home, apartment, guesthouse, or hotel room in Syria can list their space. Whether it’s a spare room, a vacation villa, or a family-run hotel, MyHomenia welcomes all types of hosts.
Not necessarily — but high-quality photos really help! You can use your own smartphone, and we’ll guide you on what to capture. In some areas, we also offer free photography support to early hosts.
Each host sets their own check-in and check-out times, which are shown clearly on the listing. Guests usually coordinate directly with the host to confirm arrival time.
Yes! Just click the “Contact Owner” button on the listing page. You can ask questions, check availability, or request special arrangements before sending a booking request.
Absolutely. We verify user profiles, offer secure payment channels, and monitor listings to prevent fraud. Our team is always available to support you if something doesn’t feel right.
Yes, you can log into your account at any time to edit photos, prices, availability, or rules. If you need help, our team is happy to assist you step by step.
Creating a listing is 100% free. We may charge a small commission on successful bookings to support the platform. Full details are shown before any payment is made.