Welcome to MyHomenia. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and hotel booking services.
1. Information We Collect
When you use our website, we may collect the following information:
- Personal information such as your name, email address, phone number, billing details, and booking information.
- Account information if you create an account with us.
- Payment details processed securely through third-party payment providers.
- Technical information such as IP address, browser type, device information, and cookies.
- Information you provide through contact forms, reviews, comments, or customer support requests.
2. How We Use Your Information
We use your information to:
- Process hotel reservations and payments.
- Provide customer support and booking assistance.
- Improve our website, services, and user experience.
- Send booking confirmations, updates, and promotional offers (only if you opt in).
- Prevent fraud, unauthorized access, and abuse of our services.
- Comply with legal obligations.
3. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar privacy policy is available at:
After approval of your comment, your profile picture may become publicly visible alongside your comment.
4. Media Uploads
If you upload images to the website, you should avoid uploading images containing embedded location data (EXIF GPS). Other visitors may be able to download and extract location data from uploaded images.
5. Cookies
We use cookies to improve your browsing experience.
Cookies may be used to:
- Remember your login information and preferences.
- Save booking and search preferences.
- Analyze website traffic and usage.
- Improve website functionality and performance.
If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. These cookies may last for one year.
Temporary cookies may also be used on the login page to determine browser compatibility. Login cookies typically last for two days unless “Remember Me” is selected.
You can disable cookies through your browser settings, although some website features may not function properly.
6. Embedded Content From Other Websites
Our website may include embedded content such as videos, maps, social media feeds, or articles from third-party websites.
Embedded content behaves the same way as if you visited the external website directly. These websites may collect data, use cookies, and monitor your interaction with their content.
7. Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Hotel partners to process reservations.
- Payment gateways to process transactions securely.
- Service providers assisting with website hosting, analytics, marketing, or support.
- Legal authorities when required by law.
If you request a password reset, your IP address may be included in the reset email for security purposes.
8. Data Retention
We retain your information only as long as necessary to:
- Provide our services.
- Maintain booking records.
- Meet legal, tax, accounting, or regulatory obligations.
- Resolve disputes and enforce agreements.
Comments and their metadata may be retained indefinitely to recognize and approve future comments automatically.
Registered users can view, edit, or delete their personal information at any time, except usernames. Website administrators may also access and edit this information when necessary.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Withdraw consent for marketing communications.
- Request a copy of the data we hold about you.
To make a privacy-related request, please contact us through the contact information available on our website.
10. Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure. However, no online platform can guarantee absolute security.
11. International Data Transfers
Your information may be processed or stored in countries outside your own jurisdiction where our service providers or partners operate. We take reasonable steps to ensure your data remains protected.
12. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
